Privacy Policy

Last updated on March 31, 2024.

By adhering to its privacy rules, Hello Super App (the "Company," "we," "us," and "our") pledges to respect and safeguard your privacy. This policy explains:

the kinds of data that Hello Super App might get when you visit or utilise its apps, websites, and other online services (collectively, called "Services"); and its procedures for gathering, utilising, preserving, safeguarding, and sharing the data.

Only the data that Hello Super App gathers via its services—including emails, texts, and other electronic communications received over or in connection with those services—is covered by this policy.

The information you give to or that is collected by third parties, such as restaurants where you use Hello Super App's services to make reservations and/or pay, and social media platforms that you use in conjunction with its services, is not covered by this policy. Hello Super App advises you to inquire about these third parties' privacy policies directly with them.

To understand Hello Super App's policies and practices regarding your information and how Hello Super App will handle it, please carefully read this policy. You accept this privacy statement and give Hello Super App permission to collect, use, disclose, retain, and protect your personal information as set forth hereby by accessing or using its Services and/or creating an account. Hello Super App might not be able to offer you all of its services if you do not give it the information it needs.

Your data controller is in charge of gathering, using, disclosing, keeping, and safeguarding your personal data in accordance with its privacy rules and any relevant national legislation. Per this Privacy Policy, your data controller may share data with other Hello Super App users. Your personal information may be processed and kept by Hello Super App on servers housed in its data centres in India, as well as on servers owned by third parties (in or outside of India) with whom it has contractual agreements.

Please check the policy occasionally for updates. This policy may change from time to time. Your continuing use of Hello Super App's services after it makes any changes is deemed to indicate your acceptance of those changes.

The information we collect and how we use it

Hello Super App ("Hello Super APP," the "Company," "we," "us," and "our”) collects several types of information from and about users of our Services, including:

Your Personal Information ("PI") - Personal Information is any information that can be linked to a particular person and used to determine that person's identity, either through that information alone or in conjunction with additional data that we may have access to or are likely to have. Information that has been anonymized or aggregated so that it can no longer be used to identify a specific individual is not considered personal information by us, regardless of whether it is combined with other information or not.

Details regarding the hardware you use to access our services, your internet connection, and your usage patterns.

We collect this information:

straight from you when you supply it to us; or automatically as you use our services (data gathered automatically may contain IP addresses, use statistics, and data gathered by cookies, web beacons, and other tracking technologies).

Information You Provide to Us

The information we collect on or through our Services may include:

Details about your account: Your complete name, password, email address, postal code, and any other details you choose to add to your account, such your gender, website, and mobile number. Your account profile will include your profile photo, which will be visible to the public. You have the option to voluntarily give us this information by logging in with third-party services like Google Plus and Facebook. Under such circumstances, we retrieve and retain any data that you provide to us via these sign-in services.

Your preferences:

Your preferences and settings such as time zone and language.

Content you supply:

Data you submit through our services, such as reviews, pictures, remarks, lists, followers, users you follow, information about past and present restaurant reservations, food ordering history, favourite restaurants, special requests for restaurants, contact details for individuals you add to or notify of your restaurant reservations via our services, names, and other data you submit on our services, and additional details in your account profile.

Your searches and other activities:

The search terms you have looked up and the results you selected.

Your browsing information:

How long you used our Services and which features you used; the ads you clicked on. Your communications include those with other users or merchants via our services; requests for specific features (like newsletters, updates, or other products); correspondence with us regarding job openings posted on the services; and participation in surveys, polls, sweepstakes, contests, or promotional schemes.

The transactional data you provided:

In the event that you use our services to make reservations or purchases, we might gather and retain information about you, including but not limited to your phone number, address, email, billing information, credit or payment card information, in order to fulfil your requests and automatically fill out forms for subsequent transactions. Third parties who help with handling and completing your requests, such as PCI-compliant payment gateway processors, may receive access to this information. We use industry-standard methods to encrypt your credit or payment card information when you submit it, as we go into further detail under "Payment Card Information." We may make information about your transactions with companies you transact with publicly available if you submit evaluations about the companies you do business with using our services.

Your Public Posts:

You may also submit data (like ratings, reviews, advice, photos, comments, bookmarks, friends, lists, and so on) to be published or shown (henceforth, "posted") on parts of our services that are open to the public, or to be forwarded to other users or outside parties (collectively, "User Contributions"). You post and send your User Contributions to others at your own risk. You may adjust certain privacy settings for such information by login into your user profile, even though we restrict access to specific sites. Kindly note that no security mechanism is infallible or flawless (see to the "Security" section below). Furthermore, we have no control over the conduct of other Service users that you might choose to share your User Contributions with. Consequently, we are unable to guarantee that unauthorised parties won't view your User Contributions. We might share this information with companies, post it on the Services, and use third-party websites and services to disseminate it even further. You ought to exercise caution when disclosing any private information about yourself in these kinds of posts.

We utilise the data you give us to improve the functionality, calibre, and experience of our services, as well as to tailor them specifically to you. In addition, we utilise your data to meet our legal requirements, contact with you, offer you support, and show you relevant advertisements.

Information about Your Friends

By giving their contact details, you can ask your friends to sign up for the Services. We will only use your friend's contact information to fulfil your request if you ask them to join and connect with you on the Services.

Information about Your Messages

We may keep any messages you exchange with other users of the Services in order to handle and distribute them, give you control over them, and look into potential abuse of the Services and breaches of our Terms of Service. We may record your phone number, phone carrier, and the time and date the message was processed if you use the Services to transmit information to your mobile device via SMS text message. Recipients may be charged by carriers for messages they receive.

Information We Collect Through Automatic Data Collection Technologies

Even if you use the Services without registering or logging in, we may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Services and about your usage of the Services.

Usage information:

Details of your use of our Services, including traffic data, location data, logs and other communication data and the resources that you access and use on or through our Services.

Computer and device information:

This includes details about your computer, mobile device, and Internet connection, such as your IP address, operating systems, platforms, browser type, and other browsing data (connection type, speed, etc.). It also includes device type, unique device identifier, mobile network details, and phone number.

Stored information and files:

Our applications also may access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information.

Location information:

Our applications collect real-time information about the location of your device, as permitted by you.

Last URL visited:

The URL of the last web page you visited before visiting our websites.

Mobile device IDs:

If you use our Services on a mobile device, we may use mobile device IDs (the unique identifier assigned to a device by the manufacturer) in place of cookies to identify you. Examples of these IDFAs are IDFA and other device IDs on Apple devices, such as the iPhone and iPad. We might keep track of your usage of our apps and save your preferences in this way. Mobile device IDs cannot be removed, in contrast to cookies. Device IDs may be used by advertising providers to monitor how you use our applications, how many adverts you see, how effective their advertising is, and to show you more relevant ads. Mobile device IDs may be used by analytics businesses to monitor how you use our applications.

Your preferences: Your preferences and settings such as time zone and language. Your usage of the Services: Details regarding your use of the Services, including the time and date of your visits, the search terms you used, the comments you left, the domain names you used, the search results you chose, the amount of clicks you made, the pages you viewed and the order in which you did so, error logs, and other data of a similar nature.

Mobile status:

For mobile application users, the online or offline status of your application.

programmes:

When you use the Hello Super App, it may gather data regarding the existence, lack, and/or specifics of other programmes on your phone. We may collect information for a variety of purposes in different areas, such as travel, food, fashion, and shopping, among others. This will enable Hello Super App to give you a personalised experience by better understanding you and your preferences.

Precise Location Information and How to Opt Out

We may gather and use information about your mobile device's GPS location (including its latitude, longitude, or altitude) and the time the location information is recorded when you use one of our location-enabled services (such as when you access Services from a mobile device). This information is used to customise the Services with location-based features and information, such as alerts about nearby restaurants or current promotions. For certain features to function, some of these services need your data, and we might link location data to other information we have about you and your device ID. We don't retain this information longer than is reasonably required to serve your needs. You will be prompted to agree to the usage of your data for this purpose if you want to use this specific service. If your device permits it, you can always turn off GPS and other location-tracking features to revoke your consent whenever you choose. For more information, refer to the manufacturer's instructions for your device.

Information from Third Parties

Your user ID linked to any social media account (such your Facebook or Google account) that you use to log into, connect with, or utilise the Services may be gathered, processed, and stored by us. You agree to our collecting, storing, and use of the information you provide to us through the social media interface in accordance with this Privacy Policy when you sign in to your account using the information from your social media account or in any other way connect to your social media account with the Services. This may encompass, without restriction, any data that you have publicly shared through your social media account, data that the social media platform provides to us, or data that you divulge while logging in. For further details on how your social media service shares information when you opt to connect your account, please refer to their privacy policy and support centre.

In addition, we might get information about you from outside sources like academics, partners, advertisers, and websites, and we might merge that data with the data we already have about you.

Anonymous or De-Identified Data

Please consult your social media service's privacy policy and support centre for further information on how they share information when you choose to link your account.

Furthermore, we may combine information we already have about you with information we learn about you from partners, websites, academic institutions, and advertisements.

How we use the information we collect

We use the information we collect from and about you for a variety of purposes, including to:

Process and respond to your queries

Understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, and make special offers.

Administer our Services and diagnose technical problems.

Send you communications that you have requested or that may be of interest to you by way of emails, couriers, registered post, telephone calls, or any other mode of communication. We may also share your preferences or the Services availed by you with your network followers on the Hello Super App for marketing and other promotional activities of our Services.

Send you questions from other users that you may be able to answer if you have registered with Hello Super App.

Enable us to show you ads that are relevant to you.

Generate and review reports and data about, and research, our user base and Service usage patterns.

Administer contests and sweepstakes.
Provide you with customer support.
Provide you with policies about your account.
Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
Notify you about changes to our Services.
Allow you to participate in interactive features offered through our Services.
In any other way, we may describe when you provide the information.
For any other purpose with your consent.
We may also use your information to get in touch with you regarding products and services that we and other companies think you would find interesting. Please select the appropriate box on the form where we collect your data and/or modify your user settings in your account profile if you do not want us to use your information in this way.
We might make use of the data we've gathered from you to show adverts to the target markets of our sponsors and service suppliers. If you click on or interact with an advertisement, the advertiser may infer that you fulfil its target criteria—even though we never release your personal information for these purposes without your approval.

How we share the information we collect

We may disclose personal information that we collect or you provide, as described in this privacy policy, in the following ways:

General Information Disclosures

To our subsidiaries and affiliates, which are entities under common ownership or control of our ultimate parent company Hello Super App.

To contractors, advertisers/service providers who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

In case of a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of Hello Super App's assets, whether as a going concern or as a component of bankruptcy, liquidation, or a similar proceeding, wherein Hello Super App transfers personal information about our service users to a buyer or other successor. In the event that you have given permission to receive promotional updates, to third parties to advertise their goods or services to you. These third parties are bound by contract by us to protect personal information and use it only for the purposes for which we provide it. To fulfil the purpose for which you provide it.

For any other purpose disclosed by us when you provide the information.

Suppliers of Services:

Your information may be shared with outside vendors that we work with for a number of purposes. For example, we may use their services to send you emails, messages, or phone calls about our products that we think you might find interesting. We may also use their services to push notifications to your mobile device, process your spoken questions and queries using voice recognition technology. Finally, they may assist us in processing and collecting payments. Third-party hosting service providers host certain of our products, services, and databases. Additionally, we might hire outside companies to help us with other tasks like survey administration and sweepstakes setup. We could provide these vendors access to information about you so they can carry out their services.

Legal Purposes:

We may share your information when we believe in For legal reasons. When we honestly feel that revealing your information is reasonably required to look into, stop, or take action regarding potential unlawful activity or to comply with legal requirements, we may do so. In order to investigate and resolve violations of the Terms of Service or this Privacy Policy, to look into and resolve threats or potential threats to anyone's physical safety, to look into and resolve violations of third parties' rights, and/or to defend the property, rights, and safety of Hello Super App, our staff, users, or the general public, we may also share your information. This could entail disclosing your personal data to courts, law enforcement, government agencies, and/or other organisations in response to subpoenas, court orders, or other legal demands that you abide by the law.

Social Media Platforms:

Interacting with social media features on our services, like the Facebook Like button, or logging in or posting content using your social media credentials may cause these features to gather information about how you use the services and share information about your activity on the social media platform. The privacy policies of social media businesses apply to your interactions with them.

To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.

If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Hello Super App, our customers or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Consent:

We may share your information in any other circumstances where we have your consent

Information Shared with Restaurants

Your information is shared with us and the restaurants you choose to reserve from when you use our services to make online food ordering reservations or make restaurant reservations. We give your information to that restaurant in a way that is comparable to if you had booked a reservation or placed a food order directly with them, in order to expedite the processing of your online order and reservation. Restaurants or the Hello Super App may inform you about your reservation or the status of your order's delivery if you provide them your mobile number. To guarantee your reservation, some restaurants additionally ask for the details of your credit or debit card. We may also provide the restaurant with extra information when you use our services to make a restaurant reservation, place an online food order, or pay for a meal. This additional information may include details about your dining preferences and past visits, as well as information we have collected from outside sources.

When you use our services to pay a restaurant or make a reservation, the restaurant may use the information you choose to share with them for their own purposes. The privacy policies of eateries are not within our control. If you would want information about the restaurant's privacy policies, kindly get in touch with it directly.